Cancellations, changes, and service concerns
Refund and Service Policy
Because ConforIQ services are scoped professional work, cancellation, credits, and refunds depend on the approved proposal, work completed, committed third-party costs, and the facts of the request.
Written engagement terms
The proposal, quotation, statement of work, or service agreement should state the scope, deliverables, fees, payment schedule, change process, and any project-specific cancellation terms. Those approved terms govern the engagement.
Before work begins
If a client asks to cancel before substantive work begins, ConforIQ will review any work already performed, setup activity, and non-recoverable third-party commitments. Any credit or refund should be confirmed in writing against the agreed terms.
After work begins
When work has started, fees may remain due for completed work, reserved specialist time, approved expenses, and commitments that cannot reasonably be cancelled. The remaining balance, if any, should be calculated against the written scope.
Third-party costs
Laboratory, certification-body, filing, translation, audit, courier, and other external costs may be non-recoverable after the third party accepts the instruction or begins work. ConforIQ should seek approval before committing material third-party costs.
Changes to scope
New product facts, market changes, revised claims, missing evidence, supplier delays, or regulatory updates can change the work. ConforIQ should explain the effect on scope, timing, and fees before additional work proceeds.
Service concerns
A client should raise a concern promptly, describe the specific deliverable or scope issue, and provide relevant information. ConforIQ will review whether clarification, correction, completion of agreed work, a service credit, or another remedy is appropriate under the engagement terms.
How to make a request
Send cancellation, refund, or service-quality requests to support@conforiq.com with the client name, engagement reference, affected deliverable, reason for the request, and relevant supporting information. ConforIQ will acknowledge the request and confirm the review process in writing.
Payment-provider and banking timing
Where a refund is approved, the method and timing may depend on the original payment route, currency, banking process, and applicable fees. ConforIQ will provide the confirmed details in writing.